Customer Support & Complaints
How to contact Atlas Holidays for assistance, concerns, booking changes and refund questions.
Published: 14 October 2026
1. Our support channels
Contact the Atlas Holidays team through +91 94433 66821, messages sent to the same number, or support@atlasholidays.in. These are our published business contact details.
2. What to include
For a quotation question, include the destination, intended dates, number of travellers and services you require. For an existing booking or complaint, share your booking reference, travel dates, a clear description and relevant non-sensitive documents or messages.
3. What happens after you contact us
We will review the matter, check any relevant booking or supplier information, and respond through an appropriate contact channel. Some matters require information from a third-party guide, accommodation provider, transport operator or payment provider.
4. Booking changes and cancellation requests
Send changes or cancellations promptly, particularly when services are scheduled soon. We will explain the feasible alternatives, applicable fees or refund calculation under your agreed booking-specific conditions and the law.
5. Complaints and follow-up
If you believe a concern remains unresolved, reply to the existing email or message with additional details and request further review. Keep a copy of your quotation, payments and correspondence. Your statutory consumer protections remain available.
6. Personal information
Do not send passwords, OTPs or complete payment-card numbers. Personal information is handled according to our Privacy Policy.