Cancellation & Refund Policy
General rules for cancelling, changing or seeking a refund on a custom Atlas Holidays booking.
Published: 14 October 2026
1. Unconfirmed enquiries
Requesting information or receiving a quotation is not a confirmed booking. Atlas Holidays does not charge a cancellation fee merely for withdrawing an unconfirmed enquiry.
2. Terms disclosed before payment
Trips can involve different guides, vehicles, hotels, admission tickets and suppliers. Before payment, your written quotation or booking confirmation will identify applicable cancellation deadlines, charges, deposits, non-refundable elements and other restrictions. Please do not pay until these terms are clear to you.
3. Cancelling a confirmed booking
Contact us as soon as possible at support@atlasholidays.in or +91 94433 66821 with your booking reference and travel dates. Any charges or refundable amounts will follow the agreed booking-specific terms, actual supplier commitments and applicable law.
4. Changes and supplier cancellation
Requests to change dates, participants or itineraries depend on availability and may change the price. Where a supplier cancels or a service becomes unavailable, we will discuss feasible alternatives and applicable refund or other remedies based on the agreed terms and legal requirements.
5. Refund method and timing
If a refund is due, we will confirm the calculated amount, repayment method and expected processing information. Timing may depend on the payment method, supplier processing and applicable legal obligations. We do not promise an identical fixed refund timeline for every custom booking.
6. Consumer rights
Nothing in this general policy removes any rights or remedies customers have under applicable consumer law. Booking-specific written conditions are supplied before payment and confirmation.